Overview
These Terms of Service govern the use of hosting, VPS, cloud servers, dedicated servers, and other related services provided by Cyber Jogi.
By ordering or using our services, you agree to these terms, our Terms & Conditions, Acceptable Use Policy, Privacy Policy, and Cancellation & Refund Policy.
Service Activation
Services are activated after successful order processing, payment confirmation, and any required account verification.
Activation times may vary depending on the service, configuration, availability, and third-party provider requirements. We do not guarantee instant activation for every order.
Cyber Jogi may request additional information to verify an order or prevent fraud and unauthorised use.
Account Verification
Customers must provide accurate account information and complete any verification required for their account or selected service.
If requested verification is not completed, Cyber Jogi may delay activation, restrict, or suspend the affected service, subject to applicable law and our refund policy.
Service Plans and Resource Limits
Each service is subject to the specifications and limits published for its selected plan. These may include CPU, RAM, storage, bandwidth, IP addresses, network speed, and other resources.
Customers must operate within their plan limits. Excessive usage may result in notification, restrictions, additional charges where disclosed, a plan upgrade request, or suspension of the affected service.
Any usage limits or fair-use conditions specific to a plan will apply in addition to these general terms.
VPS and Dedicated Server Responsibilities
Unless a plan specifically includes managed services, VPS and dedicated servers are generally provided as unmanaged services.
Customers are responsible for server configuration, operating system updates, software installation, application security, firewall configuration, user access, and routine administration.
Technical assistance beyond the support included in a plan may require a separate paid service.
Software and Licensing
Customers must use properly licensed software and comply with all applicable third-party licence agreements.
Operating systems, control panels, applications, APIs, and other third-party products may have separate charges, restrictions, or renewal conditions.
If a third-party provider changes its pricing or licence requirements, the applicable revised terms may affect the service. We will communicate relevant changes where reasonably practicable. Continued service may require acceptance of the revised terms or payment of applicable charges.
Bandwidth and Network Usage
Customers must comply with the bandwidth and network limits included in their service plans.
If a limit is exceeded, Cyber Jogi may notify the customer and offer available options, such as upgrading the plan or purchasing additional resources where offered. Restrictions or suspension may apply if excessive usage continues or threatens network stability.
Customers must not use our network for spam, unauthorised scanning, malicious traffic, denial-of-service attacks, or other prohibited activities.
Email and Abuse Prevention
Email services, where included, are subject to the applicable plan limits and our Acceptable Use Policy.
Unsolicited bulk email, spam, phishing, forged email identities, and other abusive email activities are prohibited. Cyber Jogi may restrict outgoing email or suspend affected services where necessary to protect its network, customers, or third-party providers.
Any published email sending limits for a specific service will take precedence over general expectations of usage.
Backups and Data Recovery
Customers are responsible for maintaining independent backups of their important data, including websites, databases, emails, applications, and server configurations.
Backups, snapshots, and recovery services are provided only where included in the relevant plan or purchased separately. Their availability, retention, and restoration capabilities depend on the applicable service.
Cyber Jogi does not guarantee that all data can be recovered in every circumstance.
Payments, Renewals, and Cancellation
Customers must pay all applicable service charges by the stated due dates and renew services before expiry if continued use is required.
Non-payment may result in service suspension or termination. Customers should review the applicable renewal and expiry conditions for their plans.
Cancellations and refunds are governed by the separate Cancellation & Refund Policy. Cancelling a service does not automatically entitle a customer to a refund.Customers must pay all applicable service charges by the stated due
dates and renew services before expiry if continued use is required.
Service Availability and Maintenance
Cyber Jogi makes reasonable efforts to maintain service availability and performance. However, interruptions may occur due to maintenance, technical failures, network issues, security incidents, or circumstances outside our reasonable control.
Any uptime commitment or service credit applies only where expressly stated in an applicable Service Level Agreement (SLA) or service plan.
Suspension and Termination
Cyber Jogi may restrict, suspend, or terminate services for non-payment, incomplete verification, prohibited activity, excessive resource usage, security risks, breach of these terms, or requirements imposed by infrastructure providers or competent authorities.
Where appropriate, we will provide notice and an opportunity to resolve the issue. Immediate action may be taken for serious security threats, illegal activity, ongoing abuse, or urgent legal or infrastructure requirements.
Any applicable refunds will be handled under our Cancellation & Refund Policy and applicable law.
Third-Party Services
Some services rely on third-party data centres, networks, software providers, registrars, or other suppliers. Their terms, availability, pricing, and technical requirements may apply.
Cyber Jogi is not responsible for independent third-party services beyond the obligations applicable under law and any specific agreement with the customer.
Changes to These Terms
Cyber Jogi may update these Terms of Service to reflect changes in services, technical requirements, provider conditions, or applicable laws.
The latest version will be published on our website with the updated date. Where required, we will provide appropriate notice or obtain consent.
Contact Us
For questions or assistance regarding these Terms of Service, please contact Cyber Jogi through the support or contact channels listed on our official website.
Governing Law and Jurisdiction
This policy is governed by the laws of India. Jaipur, Rajasthan, India, is the intended venue for disputes, and courts in Jaipur may hear matters where they have legal jurisdiction. This does not limit a customer’s right to approach a consumer commission or other forum where applicable law allows.